LGO Spineless Over LTN Complaint

There was an interesting article in the Sunday Telegraph on 10/10/2021 over a complaint to the Local Government Ombudsman (LGO). This was a complaint on how two Low Traffic Neighbourhoods (LTNs) had been installed in Hounslow without proper consideration of the impact on older residents. The complainant who is aged in his 70s said he relied on his car to take shopping home and road closures obstructed the route.

The LGO upheld the complaint to the extent that the local Council had failed to produce evidence to show they considered the potential impact of the proposals and criticised some aspects of the decisions by the Council. But it appears that the only result might be an apology from the Council to the complainant although one of the road closures complained of was subsequently removed.

Comment: This is a typical example of the outcome of any complaint to the Local Government Ombudsman. I advise people not to waste their time on such complaints but to threaten legal action. From past experience the LGO seems to favour councils and rarely upholds complaints in full or gets action taken. The LGO is a very ineffective organisation probably because many of its staff are former local government officers.

Roger Lawson

Telegraph report: https://tinyurl.com/ju5kt898

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